The global coronavirus pandemic has forced a widespread shift to remote work. The impact on our families and careers has been significant. Around the world, parents struggle to find a quiet space to work, professionals battle with technology, and employers assess the safest way forward. For all these reason and many more, we’re stressed! Many of us are burned out and disengaged. We’re left with the question, is remote work a viable option? Can it be done successfully? Richard Walton and Heléne Smuts say yes—provided you have the right framework in place. Walton is an member of the Entrepreneurs’ Organization and founder of Avirtual, a company that supplies virtual employees. Smuts is currently enrolled in EO’s Accelerator program and the founder of Credo Growth. They recently collaborated on a seminar exploring the key ingredients for successful remote working. Here’s what they shared. In order for any company to transition to being remote, a robust framework must be established for everyone to follow. Additionally, all employees, at every level of the company, must understand the expectations and procedures. A successful framework for remote work is made of these building blocks:COMMUNICATION The biggest cause of disengagement is lack of communication. When working remotely, it’s imperative for companies to communicate three times more than what they were doing previously. There’s no such thing as too much communication. Accessible communication channels and regular check-ins will make remote work seamless. Make sure you’re communicating the same expectations and rules to every member of staff. Set aside time for assessing how people are feeling as well as recognizing great work. Check out these practical ways to ensure open lines of communication.
TRUST Without trust, everything else falls away. Distrust results in micromanagement. Credo Growth applies the Trust Equation from the Trusted Advisor to build trust among employees and to become trustworthy as a leader. The Trust Equation = Credibility + Reliability + Intimacy over self-orientation/interest The Trust Equation helps teams and leaders develop credibility, reliability and professional intimacy. One way to develop professional intimacy is by asking yourself, how can I share something with you that leaves me feeling vulnerable? Trust forms the foundation of Credo Growth’s remote team intelligence framework:
Essentially, this framework ensures that people have what they need to deliver. They know what to expect and what’s expected. They feel connected. If all these components work, and you have the team centred in trust, you are well set up to have a high performing remote team. CULTURE AND VISION People become more responsible if they buy into your culture and vision. It’s important to recruit people who align with your company’s vision. The hiring process must consider remote needs and be guided by on the company’s values—even if you’re outsourcing or bringing on contractors. Your people need to understand—and be passionate about—your why. Why do you exist? What is your purpose? This is especially important for millennials and Gen Zs. They want to understand the bigger picture and what they are contributing to. It’s essential for leaders to consistently reiterate the importance of the why. If done regularly, then everyone will understand what winning will look like in six months, 12 months, and even three years from now. Follow these steps to improve culture:
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November 2020
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